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Frequently Asked Questions

How do I register an online customer account?

Click Login at the top right section of the website. You will be taken to a page where you can log in to your online account or register a new account if you don’t already have one. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account, store date of birth so you do not need to provide that information again and more.

What happens if a bottle breaks during delivery?

Our courier drivers take extra care with all deliveries. However, in the unlikely event of a bottle breaking during or at the time of delivery, we will happily provide you with a replacement or refund.

How do I place an order?

It is recommended you place an order via our website. We ensure all information you provide is stored securely for your convenience. Alternatively, you can email us at sales@boozeit.com.au

How do I change my order?

Our team will work with you to change order quantities or products before your delivery. Orders can be changed no later than 8am on the day of delivery. You can arrange for additional items to be delivered with an order you have already placed by simply emailing us or calling.

How do I cancel my order?

Should you wish to cancel your order, please email us at sales@boozeit.com.au. Orders can be cancelled if the team hasn't picked and packed your order yet.

What is the minimum order amount?

There are no minimum order amounts at Booze-it.

What currency are your prices?

All our prices are in Australian Dollars (AUD).

To what areas do you deliver?

Booze-it delivers to 99% of Australia.

How long will my delivery take?

Deliveries usually take between 2-4 days. If you live in rural areas it may take up to 7-10 working days.

How is my order protected during transit?

We carefully package all wine, champagne and spirits bottles before delivery to minimise breakages. You will receive your bottles in either their original box packaging, or in another fully protected and taped up box.